Cancellation & Refund Policy

Cancellation Policy

Optitech Eyecare believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 36 hours of placing an order. However, the cancellation request will not be entertained if we have already initiated the process of shipping.
  • No cancellations are entertained for those products that the Optitech Eyecare's marketing team has obtained on limited occasion offers and therefore cancellations are not possible.
  • Optitech Eyecare does not accept cancellation requests for perishable items like DISPOSABLE INSTRUMENTS etc. However, replacement can be made if the customer establishes that the quality of product delivered is not good.
  • In case of receipt of damaged or defective consumer durable items and non durable items like ophthalmic instruments, surgical instruments etc, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 5 days of receipt of the products.

Refund Policy

When you buy our ophthalmic products/services, your purchase is covered by our exchange policy if product not found satisfactory. If you are, for any reason, not entirely happy with your purchase, we will cheerfully exchange the product with any product you require of the same value. We develop and sell medical instruments that we use ourselves every day and have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with this special guarantee. To request a refund, there should be intimation to us as soon as you receive the goods and will be verified at the tracking department. Please include your order number (sent to you via email after ordering) and optionally tell us why you're requesting a refund - we take customer feedback very seriously and use it to constantly improve our products and quality of service.